When should I order to get it by Halloween?
Standard shipping: by Tuesday, October 20. Express: by Friday, October 23. The product page shows the delivery date and warns you before checkout if an item will not make it.
Are the props weatherproof?
Wind-tested items come with real anchoring hardware and are rated for gusts up to 25 mph when installed as directed. Resin and fabric props are outdoor-rated for the season; bring electronics in before a major storm.
Does it come with a power adapter?
Yes. Every plug-in prop includes a UL/ETL-listed adapter, and the product page lists the cord length for planning extension cords.
What if it is scarier than I expected?
Return it within 30 days of delivery, unused and in its original packaging. See Returns.
Do you ship abroad?
Not this season. We ship to all 50 US states.
Is everything ready to ship?
If it can go in your cart, it is sitting in a US warehouse. Sold-out items are removed rather than taking orders we cannot deliver before Halloween.
How do you charge sales tax?
Tax is calculated at checkout from your shipping address and your state's rules. You pay exactly the total shown before payment.
I missed the cutoff. Now what?
From October 20 to October 23, express is the only option that still arrives before Halloween, and product pages say so. After that, product pages state that delivery will be after Halloween.
Can I edit or cancel my order?
Yes, while it is still at the warehouse. Email us your order number as soon as possible. Once the label is printed the carrier has it; you can refuse the delivery or return it.
Can I return a prop after using it on Halloween?
No. Returns are for unused items in original packaging within 30 days. If a prop failed while set up, our warranty covers it — get in touch.
What does the warranty cover?
Manufacturing defects through January 31 of the year after purchase: motors that stop, lights that fail, seams that split. Normal wear, storm damage and setups that ignore the instructions are not covered.
My animatronic will not start.
Check that the adapter is fully seated and the switch is on TRY-ME, not OFF — that solves about half of these. If it still does not start, email a photo of the prop and the adapter label with your order number and we will ship a replacement. You will not pay to return the faulty one.